Troubleshooting When Grades in PowerTeacher Pro Don't Match Schoology

What to Check When Your Gradebooks Do Not Match

If you discover that your overall grades listed in Schoology don't match the overall grades listed in PowerTeacher Pro, there are some steps you can take to determine the cause.
1. Check that your Gradebook setup in Schoology matches the Traditional Grade Calculations setup in PowerTeacher Pro.
2. Be sure that the number of assignments and the assignment titles in Schoology match what is listed in PowerTeacher Pro. Be sure nothing is missing or duplicated. If anything is duplicated, delete the duplicate from the PowerTeacher Pro assignment list. If anything is missing:
    a. Go into the Schoology Gradebook.
    b. Click on the Sync Log (clipboard icon in the top right).
    
    c. Click the Grading Periods drop-down menu and select the current grading period and then you can filter by Status. Sync log filtering information can be located at the bottom of this article.
    d. Click Sync All Changes or click the Sync button next to the assignments that need to be synced.
3. If a student's assignment grades match exactly, but the overall grade does not, then you may have added or edited a grade but is has not synced over. Try clicking on the clipboard icon and then hit the sync button next to each individual assignment title to force everything to resync. If it still doesn't match, be sure that there are no grade overrides or manual flags that were added to PowerTeacher Pro that is preventing a grade from syncing correctly. 

If any errors are displayed, hover over Review Error to see what to correct and then sync that assignment once fixed. If it displays the message, “Unable to sync all grades. Some grades were successfully synced.” or “Unable to sync, please try resyncing”, delete the assignment from the Assignment List in PowerTeacher Pro and then resync the assignment from the Schoology Sync Log.

4. If you are using Category Weights, it is important to be sure that every category is used at least once, or the weights may not calculate correctly. We have found that due to the differences in the way Schoology and PowerSchool round, the Schoology grades and the PowerSchool grades may still be off by 1%. If this is the case, PowerSchool is the accurate calculation. If you have checked all the troubleshooting steps above and could not find the error, then you can sign off that the grades match.


Schoology Sync Log Filtering:

To make using the Sync Log easier, Schoology has new filtering options available including filtering by:

  • Grading Period
  • Status

And sorting by:

  • Assignment Title
  • Due Date
  • Last Successful Sync