If you have trouble accessing Discovery Education materials that a teacher embedded into a Schoology Course, please first try clicking on Discovery Education from the left side bar of your Course. After that opens, go back to your Schoology Course and click on 'My Activities' (grades preschool-5)/Materials' (grades 6-12) and go back into the materials you were having difficulty loading. It should load now.
Discovery Education can also sometimes be impacted by the privacy settings on your device. If you are having difficulty loading content, you may need to change the cookie and pop-up settings on your browser.
To do this, please follow the directions for the browser you are using. If your browser is not one of supported browser listed, please check the privacy settings on that browser.
Firefox:
1. Open Firefox.
2. On a Mac, Click on 'Firefox' from the top navigation menu and then select 'Preferences'. On a PC, click the gear and then select 'Manage more settings'.
Mac:
PC:
3. Click on 'Privacy & Security' from the left side bar.
4. Scroll until you see 'Cookies and Site Data' and then click on 'Manage Exceptions...".
5. Enter the following websites one-by-one into the 'Address of website' field and click on 'Allow'. Once all websites are added, click on 'Save Changes'.
6. Go back to the 'Privacy & Security' page and scroll down until you see 'Block pop-up windows' and click on 'Exceptions'.
7. Enter the following websites one-by-one into the 'Address of website' field and click on 'Allow'. Once all websites are added, click on 'Save Changes'.
Microsoft Edge:
1. Open Microsoft Edge.
2. On a Mac, Click on 'Microsoft Edge' from the top navigation menu and then select 'Preferences'. On a PC, click the three dots next to your profile image and then select 'Settings'.
Mac:
PC:
3. Click on 'Cookies and Site Permissions' from the left side bar.
4. Under 'Cookies and data stored', click on 'Manage and delete cookies and site data'.
5. Under 'Allow', click on 'Add'.
6. Enter the following websites one-by-one into the 'Site' field and click on 'Add'.
7. Go back to the 'Cookies and Site Permissions' page and scroll down until you see 'Pop-ups and redirects' and click on it.
8. Click 'Add'.
9. Enter the following websites one-by-one into the 'Site' field and click on 'Add'.
Try access fully logging out of your browser. Then log back in and try accessing your Discovery Education content again.
