SAU19 Knowledge Base - List of Known Schoology Errors

At this time, we are aware of some of the Schoology errors that may be experienced. Some of these are expected behaviors. For any unexpected errors, please note that the Schoology developers are currently working on the solutions to these. Please refer to this list for any errors you may be experiencing.

Expected Errors

Google or OneDrive Account Access Error:

If you receive and error message when opening or uploading a Google or OneDrive resource, you may need to link your account to Schoology.

Please click this link for directions on how to link your Google account: SAU19 Knowledge Base - Google - Linking Student Accounts in Schoology

Please click this link for directions on how to link your OneDrive account: SAU19 Knowledge Base - OneDrive - Linking Student Accounts in Schoology

Online Curriculum Buttons Asking for Additional Log In Information:

We recommend using Firefox or Microsoft Edge to access Schoology, if available. Safari has documented compatibility issues with Schoology, which may prompt these additional log ins. If you have any difficulty working in Schoology, please try using another browser. Students getting this error from home will need to adjust their privacy settings on their device using these instructions: SAU19 Knowledge Base - Having Trouble Accessing or Loading Curriculum Materials?.

Parent Account Access Limited:

Parent accounts are designed for View Only access. Parents will not be able to comment on discussions, submit or edit assignments, open Google/OneDrive assignments, or access online curriculum tools. Parents can view other course materials such as newsletters, schedules, and messages if the permissions are set correctly. Parents can also see their child's calendar of events including important school events and assignment due dates. Please keep in mind that some due dates may appear for items submitted in class. Parents should check PowerSchool or with the teacher if they have any question regarding whether an assignment was turned in or not. Parents also have the ability to email their child's teacher(s) in Schoology.

Private Access Only:

When inside a Course, you will see curriculum resources on the left side bar. Parents will not be able to access these resources through their account. Instead, a Private Access Only message will appear. If they receive this message, simply navigate back to the child’s account by clicking the back button on the browser or by clicking on the Return home button in this message.

Redirect Notice:

When clicking on a link in a Course or Group, a redirect notice appears. What does this mean? The link is connecting to the website in a new browser window. This is an expected behavior. Wait about 5 seconds and the website will open. If it does not, simply click on the word Continue.

Unable to Open a Child's Google Drive or OneDrive Assignments from the Parent Account:

A parent account is View Only so they can view their child's calendar of events, due dates, assignment descriptions, and Course materials. Since Google Assignments and OneDrive Assignments are linked specifically to the child's account, a parent will not be able to open the resource.

Schoology Mobile App Errors

Schoology Email/Messages Being Cut Off:

When sending a longer Schoology email/message through the Schoology App, you may notice that the message is being cut off and will not show the full message inside of Schoology. The teacher will see the only the part of the message that is displayed in Schoology, but when the teacher opens their message inside their email account, they will be able to view the entire message. If a parent needs to send longer emails to a teacher, they should log into their parent account on a browser and then send the message.

Unable to Open Google or OneDrive Assignments/Resources:

Since Google and OneDrive are a third-party apps, users may not be able to open these resources through the Schoology App. Instead, access the Schoology account on an internet browser. Since Google Assignments and OneDrive Assignments are linked specifically to the child's account, a parent will not be able to open these resources.

Unable to Access IXL, Savvas, McGraw Hill or External Curriculum Resources:

Since IXL, Savvas, McGraw Hill and others are third-party tools, users may not be able to open these through the Schoology App. Instead, access the Schoology account on an internet browser. Since these curriculum licenses are linked specifically to the child's account, a parent will not be able to open these resources.

Unable to Upload a Resource to an Assignment:

You may get an error message when trying to upload a document or resource to a Course assignment. This is a known issue, usually a result of weak Wi-Fi/internet connection. Try utilizing an internet browser to access your Schoology account or upload the resource once better Wi-Fi/internet connection is established.